1. Completes broad scope of technical tasks including Instructing customers on-site installation/ commissioning, fault analysis, maintenance, drive systems technical evaluation etc.
能够完成多种技术工作，包括指导客户设备安装/调试、故障分析、维修以及对客户现场传动系统构建的分析、评估等
2. Technical supports customer remotely and onsite, responsible for technical clarification according to customer requirements from service order, and make good cooperation with customers, service admin team and service provider.
为客户提供远程或现场技术支持，针对客户的升级改造需求或备件需求与客户进行技术澄清，与客户、服务管理团队和现场服务提供方保持良好合作
3. Responsible for technical issue of in-house repair, participant in on-site investigation for special customer service case ，perform field service if necessary.
负责室内维修技术相关话题、针对设备异常损坏事件，参与现场调查，必要时提供现场服务。
4. Check and review the service report from service provider and make warranty judgement if necessary.
检查和审查服务提供商提供的服务报告，必要时作出保修判断。
5. Timely feedback on product quality issues, support to improve product/service quality and performance in cooperation with other departments， 及时反映客户现场产品质量问题，并支持产品和服务质量的改进。

岗位要求：

1. Be familiar with industry drives, e.g., topology, application, commissioning etc.
熟悉工业变频器，例如： 硬件拓扑，现场应用、调试等
2. 2 years’ experience of Electrical Drives product design or system design or commissioning or maintenance is preferred.
2年传动产品或传动系统的设计或应用或维修经验
3. Knowing CS service scope and process well
了解客户服务范围和流程
4. Excellent skill of communication/ 卓越的沟通能力
5. Problem solving skill and emergent and risk management mindset.
解决问题的能力、具有突发事件和风险管理意识。
6. Language: Fluent in English (Read, Write, Listen, Speak).
语言：流利的英语(听说读写)能力
7. Teamwork player
注重团队合作